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Case Study: How Pronto CX Never Loses a Customer

Pronto CX is an API-first FinTech providing payments, digital passes and loyalty services. Rapidly scaling, they wanted to maintain their outstanding 100% customer retention rate. They turned to Moesif’s to help them identify where problems were occurring and pro-actively solve customers’ issues, specifically:

  • Easily understand how customers were using their product and by how much
  • Identify and fix sub-optimal client API practices
  • Reduce load on customer success and engineering
  • Unearth biz insights that helped them to scale with confidence

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