Debug technical support issues quickly with Moesif’s Desk.com Integration
A quick overview of Moesif’s Desk.com plugin and setup guide to automatically import error traces, device context, and customer events into Desk.com tickets
Benefits of using Moesif and Desk.com
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Moesif is an error analysis tool for RESTful APIs and applications to help you resolve technical support issues quickly.
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Ensure your customers succeed by having quick turnaround time rather than being stalled by incomplete log data. With Moesif’s hosted service, you have visibility to customers’ API history, error traces, and deep root cause analysis.
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With the Desk.com integration, Moesif sends detailed context like the error trace experienced by the customer, version info, and device info into your Desk.com tickets.
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View the error immediately in the customer’s ticket in the Desk.com agent panel without resorting to manual log search.
How to setup Moesif with Desk.com
This setup guide is specific to the Moesif Desk.com integration. For general Moesif info, view product features and developer documentation for more info.
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Log into your Moesif.com account get YOUR_TOKEN. You’ll find your Desk.com integration token from Your Moesif Account -> Settings -> Plugin Setup
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On Desk.com Dash, go to Admin > Cases > Integration URLs and then Add New.
In Edit Integration URL form, enter the following (replacing YOUR_TOKEN with the one from Moesif):
| Field | Value |
|---|---|
| Open Location | Canvas iFrame |
| URL | https://www.moesif.com/plugin/desk?email={{customer.email | uri_encode}}&externalId={{customer.uid | uri_encode}}&token=YOUR_TOKEN |
Closing Thoughts
Customer experience is becoming more important as companies look for competitive advantages. Don’t let slow technical issue resolution cause unhappy customers. With Moesif and Desk.com, you can ensure your customers remain happy even when problems arise.
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