Customer Success and Support
Ensure new customers integrate successfully and support them better when issues come up. Monitor which accounts have low platform usage and at risk of churning. Get alerted when certain accounts exceed their quota and ready for an upsell.
What kinds of customer questions can Moesif API Analytics answer?
Which customers made their first API call today?
What does my product retention look like?
What is the API traffic made by a single customer?
Which SDK is causing bad product retention?
Which new customers are using my API a lot?
Which customers are running into 401 Unauthorized errors?
What’s my conversion funnel for users who integrated?
Create real-time dashboards without SQL
Instill a customer-driven culture throughout customer success.
Create dashboards to monitor API usage and account health.
Share key metrics and SLAs directly with customers while adding your custom branding.
Quickly resolve integration issues
Drill into how an individual customer used your APIs and where they got stuck.
Understand common patterns creating a bad customer experience.
Connect to tools like Salesforce and Zendesk to sync platform usage and more.
The real goal for us is to get an overall picture of user activity from many different platforms. Tools like Mixpanel didn't really solve the problem around user events for us. We now have a traceable log and audit trail of all usage of our API, from any channel.
Amit KothariCEO - TallyfySee Case Studies
Integrate with the your current sales and customer success tools
Track customer usage across both web and API and build hyper-personalized experiences.
View API usage in your CRM and prioritize outreach for expansion and retention goals.
Get alerted on performance issues, changes in a customer's usage, and more.