Moesif for Customer Success and Support
Ensure new customers integrate successfully and support them better when issues come up. Monitor which accounts have low platform usage and at risk of churning. Get alerted when certain accounts exceed their quota and ready for an upsell.
What kinds of customer questions can Moesif API Analytics answer?
Which customers made their first API call today?
What is the API traffic made by a single customer?
What does my product retention look like?
Which SDK is causing bad product retention?
Which new customers are using my API a lot?
Which customers are running into 401 Unauthorized errors?
What’s my conversion funnel from sign up to 100 transactions?
The real goal for us is to get an overall picture of user activity from many different platforms. Tools like Mixpanel didn't really solve the problem around user events for us. We now have a traceable log and audit trail of all usage of our API, from any channel.
Amit KothariCEO - TallyfySee Case Studies
Quickly resolve integration issues
Drill into the exact API traffic a customer made and where they got stuck.
Understand common patterns causing customer API issues.
Connect to tools like Salesforce and Zendesk to sync API usage and more.
Supercharge customer success with self-serve analytics
Track your customer journey with pre built dashboards or create your own.
Get PagerDuty and Slack alerts when key metrics rise or fall.
Integrate with the your current sales and customer success tools
Track usage across both web and API products and guide customers better.
View trial usage in your CRM and prioritize outreach for expansion and retention goals.
Get alerted on performance issues, security threats, and more.