What does data retention mean? Are you deleting my data?
While not all data is deleted, we limit how far back in the past a customer can query their data. Upgrading your subscription will provide access to more historical data.
What if I go over my monthly quota?
You will be charged à la carte rate of $25 per 1,000,000 events rounded up to the next million. We’ll also send you an email when you’re getting close to your event quota for the billing month.
What payment options are there?
Automatic payments can be set up with Visa, MasterCard, American Express, Discover, JCB and Diners Club and is processed through a PCI DSS compliant service. We also support Direct Debit/ACH and invoicing.
How do I change my plan or cancel?
Check out the Subscription menu in your Moesif account or email us at firstname.lastname@example.org
What does 30-day trial mean?
You're not charged until after your plan's trial period ends. If you change your mind or don't like our service within 30 days, you can cancel and we won't charge you.