Moesif’s Freshdesk Plugin

A quick overview of Moesif’s Freshdesk plugin and setup guide to automatically see HTTP error traces and application API history in FreshDesk tickets

Resolve technical issues faster with Moesif and Freshdesk:

  • Moesif is an API Analytics and debugging service for platform teams with support for REST, GraphQL, and more.

  • The integration imports user profile data such as browser, device info, SDK version, and geographic location directly into Freshdesk tickets to avoid long emails threads with customers to get debug info.

  • View HTTP request history and any errors right in Freshdesk tickets for that end-user so you don’t have to waste time searching application logs manually.

  • Have instant access to Moesif’s deep API analytics and error triage info in Freshdesk tickets.

freshdesk technical support case

How to setup Moesif with Freshdesk

This setup guide is specific to the Moesif Freshdesk integration. For general Moesif info, view product features.

  1. Log into your Moesif.com account get your Freshdesk plugin token. You’ll find your Freshdesk plugin token from Moesif Dashboard -> Top Right Menu-> Extensions Setup

  2. Go to the Moesif integration on Freshdesk’s App Marketplace and click install.

  3. Paste the integration token from Plugin Setup into the Freshdesk plugin field.

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