Improve Customer Success and Support
Ensure new customers integrate successfully with your platform and support them quickly when issues do come up. With Moesif, monitor which accounts have low platform usage and are at risk of churning, or get notifications on customers that exceed their quota and are ready for an upsell.
Trusted by product-led enterprises and startups
We love this tool! After deploying webhook monitoring for our Fax API, we noticed one customer was generating a huge amount requests per day in test calls due to a bug on their side. This represented a significant portion of our webhook traffic. Within the Moesif portal it was super easy to spot it and advise the customer about necessary adjustments, resulting in a happy customer and happy operations team.
Understand customer health
Gain a full picture of each customer's API usage and success metrics.
Drill into the exact API traffic a customer made and where they got stuck.
Sync stats on API usage to tools like Salesforce and HubSpot to prioritize outreach.
Identify Growing Customers
Track the progress of new trials and quickly debug any API issues.
Identify which customers growing their usage and ready for an upgrade.
Get notified when key accounts exceed quota limits or have integration issues.
Proactively resolve customer issues
Stay informed of issues impacting customers with alerts through Email, Slack, and more
Create a real-time monitor on any dashboard with one click.
Stay informed when a customer has a spike or drop off in usage.
Guide customers at scale
Notify customers of integration issues with behavioral emails.
Segment customers by API usage, demographic info, and more.
Scale support by nudging customers to activate and succeed through automation.
Supercharge customer success with self-serve analytics
Track your customer journey with pre-built dashboards or create your own.
Get PagerDuty and Slack alerts when key metrics rise or fall.
What kinds of customer questions can Moesif API Analytics answer?
Identify revenue expansion opportunities and churn risk
What is the API traffic made by a single customer?
How does product retention compare across customer segments?
Which new customers are using my API a lot?
Get Slack alerts when a customer's usage spikes or changes
What’s my conversion funnel from sign up to 100 transactions?
What details do I know about a customer?
Integrate with the your current sales and customer success tools
Ready to get started?
Join thousands of product-led teams using Moesif to resolve issues faster and improve customer experience