Moesif for Customer Success and Support
Ensure new customers integrate successfully with your platform and support them quickly when issues do come up. With Moesif, monitor which accounts have low platform usage and are at risk of churning, or get notifications on customers that exceed their quota and are ready for an upsell.
What kinds of customer questions can Moesif API Analytics answer?
Which customers made their first API call today?
What is the API traffic made by a single customer?
What does my product retention look like?
Which SDK is causing bad product retention?
Which new customers are using my API a lot?
Which customers are running into 401 Unauthorized errors?
What’s my conversion funnel from sign up to 100 transactions?
What details do I know about a customer?
Trusted by product-led enterprises and startups
Reloadly’s customer success people found Moesif to be super easy to use, to stand-up dashboards on their own, put in the filters they wanted and analyze events, all without any hand holding from engineering.
Understand customer health
Gain a full picture of each customer's API usage and success metrics.
Drill into the exact API traffic a customer made and where they got stuck.
Sync stats on API usage to tools like Salesforce and HubSpot to prioritize outreach.
Guide customers at scale
Notify customers of integration issues with behavioral emails.
Segment customers by API usage, demographic info, and more.
Scale support by nudging customers to activate and succeed through automation.
Identify Growing Customers
Track the progress of new trials and quickly debug any API issues.
Identify which customers growing their usage and ready for an upgrade.
Get notified when key accounts exceed quota limits or have integration issues.
Supercharge customer success with self-serve analytics
Track your customer journey with pre-built dashboards or create your own.
Get PagerDuty and Slack alerts when key metrics rise or fall.
Integrate with the your current sales and customer success tools
Analytics
Track customer usage across web and API products to drive personalized campaigns.
Billing
Monetize your APIs effortlessly with robust and easy-to-make usage-based meters.
CRM
View trial usage in your CRM and automate outreach for expansion and retention goals.
Alerting
Get alerted on performance issues, security threats, and more.
Ready to get started?
Join thousands of product-led teams using Moesif to resolve issues faster and reduce churn