API Strategy
API Strategy
Customer Health Metrics Help CSM Teams Reduce Churn and Accelerate Upsell in API Platform Companies
Product enhancement enables detailed monitoring and alerting to detect patterns or anomalies down to the customer level
API Strategy
Why Data-Driven Customer Success is Essential in Today’s COVID-19 World
How CSM can keep customers happy and reduce churn by closely tracking key API metrics
API Strategy
Four Of The Most Important Issues When Working From Home In An API Product Company
Every work-at-homer needs to plan their physical space, time and technology, but in data-driven orgs, it’s also paramount to keep everyone aligned on busines...
API Strategy
How to Measure Developer Acquisition with API Analytics and UTM Parameters
When building businesses it’s of paramount importance to measure what’s working and what’s not. This is especially true for companies that are API-first. The...
API Strategy
Data-Driven Customer Success Management and How APIs Provide the Leading Indicator of Account Health
API analytics platforms give CSM teams precient visibility into account health, enabling them to spot churn before it happens and proactivelty help customers...
API Strategy
Unlocking Business Insights By Analyzing API Payloads
How can teams outside of infrastructure engineering unlock insights from their APIs
API Strategy
Self-Service Custom API Dashboards Allow You to Easily Track and Share Key API Metrics
Dashboards allow you to tell stories with your data, share them with colleagues and partners, and stay on top of the KPIs that matter most.
API Strategy
CCPA Requirements And Compliance Checklist for API Programs
How to comply with California’s new privacy law for developer APIs
API Strategy
How to embed an API debug dashboard in your developer portal
How to create an awesome developer experience by embedding an API log in your developer portal for easy onboarding
API Strategy
API Best Practices for Feature Deprecation
Deprecating endpoints and API features requires careful planning to avoid upsetting customers
API Strategy
How to choose the right API Gateway for your platform: Comparison of Kong, Tyk, Apigee, and alternatives
A guide on how to chose the right API gateway (aka API Management). This guide compares Kong, Tyk, AWS Gateway, Apigee, and other alternatives.