API Strategy

Customer

API Strategy

Customer Health Metrics Help CSM Teams Reduce Churn and Accelerate Upsell in API Platform Companies

Product enhancement enables detailed monitoring and alerting to detect patterns or anomalies down to the customer level

Why

API Strategy

Why Data-Driven Customer Success is Essential in Today’s COVID-19 World

How CSM can keep customers happy and reduce churn by closely tracking key API metrics

Four

API Strategy

Four Of The Most Important Issues When Working From Home In An API Product Company

Every work-at-homer needs to plan their physical space, time and technology, but in data-driven orgs, it’s also paramount to keep everyone aligned on busines...

How

API Strategy

How to Measure Developer Acquisition with API Analytics and UTM Parameters

When building businesses it’s of paramount importance to measure what’s working and what’s not. This is especially true for companies that are API-first. The...

Data-Driven

API Strategy

Data-Driven Customer Success Management and How APIs Provide the Leading Indicator of Account Health

API analytics platforms give CSM teams precient visibility into account health, enabling them to spot churn before it happens and proactivelty help customers...

Unlocking

API Strategy

Unlocking Business Insights By Analyzing API Payloads

How can teams outside of infrastructure engineering unlock insights from their APIs

Self-Service

API Strategy

Self-Service Custom API Dashboards Allow You to Easily Track and Share Key API Metrics

Dashboards allow you to tell stories with your data, share them with colleagues and partners, and stay on top of the KPIs that matter most.

CCPA

API Strategy

CCPA Requirements And Compliance Checklist for API Programs

How to comply with California’s new privacy law for developer APIs

How

API Strategy

How to embed an API debug dashboard in your developer portal

How to create an awesome developer experience by embedding an API log in your developer portal for easy onboarding

API

API Strategy

API Best Practices for Feature Deprecation

Deprecating endpoints and API features requires careful planning to avoid upsetting customers

How

API Strategy

How to choose the right API Gateway for your platform: Comparison of Kong, Tyk, Apigee, and alternatives

A guide on how to chose the right API gateway (aka API Management). This guide compares Kong, Tyk, AWS Gateway, Apigee, and other alternatives.

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